Web Survey Bibliography
So here is my question: What was the initial reaction from clients and market research vendors when they were told that telephone data collection was a viable alternative to door-to-door interviewing? Do you think they decided they didn't like this new methodology because they couldn't see the respondent's face if the interview was conducted over the phone? Or did they say they tried telephone interviewing once, didn't like it, and therefore were not going to use it again? Or perhaps they expressed concern that people were not used to talking on the phone for as long as a survey takes. Or maybe they said they were not making the switch because their clients weren't requesting they do so. I am asking because these are exactly the objections that I encounter when I recommend conducting online focus groups. Even though online groups have been available for at least seven years, there is still a vehement prejudice against this methodology, and the reasons are the ones noted above: they can't see the faces of the respondents; they had one bad experience that soured them "forever;" participants can't adapt to the new technology; and their clients aren't asking for it anyway.
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Web survey bibliography - Marketing/business (336)
- Validity of the SDS-17 measure of social desirability in the American context; 2006; Blake, B. F., Valdiserri, J., Neuendorf, K., Nemeth, J.
- Comparing the Generalizability of Online and Mail Surveys in Cross-National Service Quality Research; 2006; Deutskens, E., de Jong, K., de Ruyter, K., Wetzels, M.
- The professional respondent problem in online panel surveys today; 2005; Fulgoni, G.
- Workaround: Site’s surveys beat pop-up blockers, yield responses; 2005; Arnold, C.
- An assessment of measurement invariance between online and mail surveys ; 2005; Deutskens, E., de Ruyter, K., Wetzels, M.
- Web Versus Paper Questionnares: A Design and Functionality - Comparison; 2005; Jones, Ja., Fraser, C., Dowling, Z.
- An Empirical Evaluation of Three Web Survey Design Principles; 2005; Healey, B., Macpherson, T., Kuijten, B.
- In my opinion; 2005; Haley, F.
- Meta-Analyses on Contingent versus Unconditional Incentives; 2005; Goeritz, A.
- An experiment in call scheduling; 2004; Cunningham, P., Martin, D., Brick, J. M.
- Web Surveys for Electronic Commerce: A Review of the Literature; 2004; Huang, H.-M., Liaw, S. S.
- A Comparison of Objective Characteristics and User Perception of Web Sites; 2004; Lee, S.-J., Lee, W.-N., Kim, H., Stout, P. A.
- The Effect of Billboards within the Gaming Environment; 2004; Chaney, I. M., Lin, K.-H., Chaney, J.
- The impact of material incentives on response quantity, response quality, sample composition, survey...; 2004; Goeritz, A.
- Identifying and Reducing Response Burdens in Internet Business Surveys; 2004; Haraldsen, G.
- The Internet: Marketing Researcher's Panacea or Pandora's Box?; 2004; Gurney, P. M., Chambers, E., Grant, L., Shah, S., Sullivan, M. P.
- Developing automated e-survey and control tools: an application in industrial management; 2004; Scornavacca Jr., E., Becker, J. L., Barnes, S.
- Survey Mode Preferences of Business Respondents; 2004; Tarnai, J., Paxon, M. C.
- Cutting Market Research Costs with On-Site Surveys; 2004; Dysart, J.
- Web-based data collection; 2003; Tourangeau, R.
- Response order effects – how do people read?; 2003; Duffy, B.
- Internet Marketing Research: Recources and Techniques; 2003; Forrest, E.
- Are you talking to the right people?; 2003; Davis, H.
- Be prepared; 2003; Fitzgerald, A.
- Online sample -- can you trust it?; 2003; Maginnis, C.
- Internet surveys: limits and beyond limits; 2003; Mititelu, C.
- Web site design benchmarking within industry groups; 2003; Kim, S.-E., Shaw, T., Schneider, H.
- Identifying key factors affecting consumer purchase behavior in an online shopping context; 2003; Park, C.-H., Kim, Y.-G.
- Web Survey's Hidden Hazards; 2003; Morrel Samuels, P.
- On-line qualitative market research: Interviewing the world at a fingertip; 2002; Scholl, N., Mulders, S., Drent, R.
- Trends in marketing research and their impact on survey research sampling; 2002; Anich, B.
- Predicting the future of consumer panels; 2002; Wansink, B., Sudman, S.
- From Paper-and-Pencil to Screen-and-Keyboard: An Empirical Assessment of Equivalence Issues in Internet...; 2002; Deutskens, E., de Ruyter, K., Wetzels, M.
- Selecting a consumer panel service; 2002; Sudman, S., Wansink, B.
- Compare and contrast; 2002; Kindig, L.
- Software Review: CAVI from OpinionOne; 2002; Macer, T.
- Supplier Side: Survey programming integration; 2002; Mitrano, M.
- Drawing a few from many; 2002; Fitzgerald, A.
- If given the choice; 2002; Allison, J., O'Konis, C.
- At my own pace in my own place; 2002; Downes-Le Guin, T.
- Privacy, please; 2002; Mack, B.
- My opinion counts; 2002; Solomon, M. B.
- Qualitatively Speaking: Online focus groups...here today, not gone tomorrow; 2002; Yoffie, A. J.
- Net research suffers due to failed promise; 2002; Tortorello, N. J.
- Using phone methods in a digital age; 2002; Fitzgerald, A.
- Effect of trust on customer acceptance of Internet banking; 2002; Suh, B., Han, I.
- Subscale distance and item clustering effects in self-administered surveys: A new metric; 2001; Bradlow, E. T., Fitzsimons, G. J.
- When money doesn't talk; 2001; Funk, S., McCallum-Keeler, G.
- Reaching IT professionals: online vs. telephone interviewing; 2001; Van Houten, B.
- A comparison of Internet and mail survey methodologies; 2001; Medlin, B., Whitten, D.